(Senior) Product Manager Customer Care & Customer Ex...

• Owning the strategic direction of the Customer Care and CX product
• Managing complexities arising from multiple delivery teams and stakeholders
• Leading the translation of business goals into ambitions on a complex level
• Evaluating customer insights to guide product development
• Communicating objectives and roadmap areas for complex products
• Acting as a span breaker to ensure effective communication flow across teams
• Ensuring effective discovery and delivery processes within complex products
• Managing expectations and stakeholder relationships at a senior business level

• Expertise in managing complex products at a strategic level
• Experience in fostering a transparent and trust-based work environment
• Strong management skills with the ability to exemplify company values and principles
• Competence in providing constructive feedback and support
• Capability to plan and execute strategies within a 1–3-year horizon, with flexibility for tactical adjustments over shorter periods

• International teams & exciting tasks
• 30 days vacation & company pension plan
• Employees discount & Fitness Collaborations
• Training & Education
• Open corporate culture & Teamwork
• Mobile work (50/50)

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